Terms and Conditions

Perthpoolheating.com.au's web site is open 24 hours a day, 365 days a year.  
Our friendly staff are contactable by phone weekdays 8am to 5pm and weekends from 9am to 5pm.

Roy Ellis
U4/1968 Beach rd
Malaga 6090

ABN: 56769470398

Phone 0417 188 262 
sales@perthpoolheating.com.au

Prompt Service

It is Perth Pool Heatings policy to process and ship orders within 24 to 72 hours of receiving your order. Delays may occur if stock is in short supply. When paying by cheque, please allow 3 to 4 days for the cheque to clear. We will always contact you within 24 hours by telephone or email if there are any delays with your order to inform you on the shipping date.

If we are experiencing delays with your order and you are unhappy and it will inconvenience you, we will refund all monies in relation to this order by reimbursing your credit card, or by cheque within 48 hours of receiving your order.

If any products have been discontinued and we cannot fulfil your order, we will contact you by phone or email within 24 hours and refund all monies paid on your order by reimbursing your credit card or by cheque payment.

Shipping & Handling

 

Deliveries within Perth Metropolitan Area are free. For orders received outside of the Metropolitan Area, please phone 0417 188 262 to arrange payment and delivery. Freight charges must be calculated on an individual basis, (using the current Australia Post Schedule of Charges) due to varying weights and sizes of product.

 

Privacy

 

Perth Pool Heating respects your privacy and recognises your right to protection of all personal information you provide including your name, address, telephone number and e-mail address.

To provide you with information that you have requested and to keep you updated with new information from time to time relating to Perth Pool Heatings products

To communicate with you generally if required. Responsible use of personal information collected on our website is critical to our business objectives and reputation. Any personal information that is provided will be used only to process orders and is protected by our secure server.

We want you to shop online at Perth Pool Heating with complete confidence. We have therefore created the following security system for our shoppers. Our payment processing system uses SSL (Secure Sockets Layer) technology �C the industry standard for encryption technology. SSL is the system that is used by all reputable e-commerce sites. SSL technology is compatible with most browsers. SSL encrypts all information (e.g. your credit card number) passed from your browser to our payment gateway, making it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network supports the use of encrypted data transmission.

In order to maintain security of this information, credit card details will not be stored on our servers, but only used on an individual transaction basis (i.e., customers enter their credit-card details each time they order). Perth Pool Heating will not have access to credit card details entered on the web. Perth Pool Heating will take all appropriate and reasonable steps to protect the information shared with us.

Returns

 

All products supplied by Perth Pool Heating carries a 30-Day Money Back Guarantee (not including shipping and handling). If for any reason any product supplied by Perthpoolheating.com.au is not satisfactory, return it within 30 days of the original purchase date to Perth Pool Heating with a written explanation of your dissatisfaction of such product, along with proof of purchase, for either an exchange or for a full refund of the original purchase price of the article. The Guarantee does not cover wilful damage.

 

Customer Service

 

We will endeavour to process and deliver your order within 48 to 72 hours of receipt, however if for any reason we cannot supply the goods ordered (due to either the product being unavailable or for any circumstances beyond our control) we will contact you within 48 hours of receiving notice and if required, any monies paid shall be refunded by reimbursing your credit card, or by cheque.